Collect. Analyse. Act.
Five engines, one goal: turn the noise of customer feedback into decisions that protect revenue and find growth.
Collect
Feedback forms that work everywhere: customer satisfaction, NPS, exit surveys, post-purchase, service reviews and custom surveys — hosted by ClientTell or embedded on your site.
Analyse
Every response is read by AI for sentiment, topics, complaints, praise, feature requests, urgency, churn signals, buying signals and competitor mentions — as structured data, not guesswork.
Act
ClientTell recommends the action: which customer to call, what to fix first, what to build next and where the revenue opportunity is hiding.
Nine dimensions of analysis on every single response
ClientTell doesn't just score feedback positive or negative. It reads it the way a great account manager would.
One product. Every way customers talk.
Feedback forms
Create unlimited surveys from a library of templates — CSAT, NPS, product feedback, exit and custom. Share by link, embed, or send automatically after purchase or support.
AI executive summaries
"327 responses analysed · 78% positive · Top complaint: response times" — a plain-English brief of everything customers said, regenerated as often as you like.
Client Health Scores
Every customer gets a live 0–100 health score from satisfaction, engagement, sentiment, support issues and complaint frequency. Watch the whole book at a glance.
ClientTell Score™
A proprietary composite of your entire customer base — satisfaction, sentiment, loyalty, engagement, retention and support — so you can trend it weekly, monthly, forever.
Churn detection
Declining sentiment, rising complaints, reduced engagement — ClientTell flags the accounts that are cooling before they cancel, with revenue-at-risk attached.
Revenue opportunities
"17 customers use patterns associated with your premium plan" — upsell, expansion and annual-billing signals surfaced automatically with potential value.
Ask ClientTell
A plain-English AI over your own data. Why are customers cancelling? What should we build next? Which accounts are at risk? Answers with recommended actions.
Reports
Beautiful monthly Customer Intelligence Reports — executive summary, score, sentiment, complaints, churn risk, opportunities and actions. Download PDF, email or share.
Testimonial engine
When a customer says something great, ClientTell suggests it as a testimonial, case study or review request. You approve before anything is published — always.
Import & integrations
Start with CSV import today. Email, Google Reviews, Shopify, HubSpot, Zendesk, Intercom and Salesforce integrations follow — every source feeding one intelligence layer.
Alerts & automations
Rules like "if a customer health score drops below 40, alert the account owner" run automatically, so nothing important waits for a meeting.
Free CSV analyzer
Upload a feedback CSV with no account and see what ClientTell finds — sentiment, themes, complaints, praise and opportunities in seconds. A living demo of the product.
The difference between a tool and a business asset.
Analytics tools show you a problem. ClientTell hands you the fix — the customer to call, the feature to build, the SLA to introduce — and tells you how much revenue each action protects.