Customer intelligence for companies that care about retention.
ClientTell started with a simple frustration: companies collect feedback in ten different places — surveys, support tickets, reviews, emails — and act on almost none of it. We are building the layer that reads it all, so every complaint, compliment and quiet signal turns into a decision.
Principles that ship with the product
The customer-intelligence category runs on trust. We designed ClientTell around four commitments we refuse to compromise.
Your data is yours
We never train foundation models on customer data, never sell it, and never use it to improve anyone else’s product. Export or delete everything, any time, and it is gone.
Privacy by design
Encryption in transit and at rest, minimal collection, a short list of infrastructure subprocessors, and GDPR and CCPA rights built into the product rather than bolted on.
Plain English, not black boxes
Every score and every recommendation explains what it is made of — which signals moved, which feedback drove it, and why we suggest the action we do.
Built to act, not just report
Insight with no next step is decoration. ClientTell ends at the recommended action: the customer to call, the fix to ship, the revenue opportunity to chase.
Shipped in phases, honest at every step
We are building in public, phase by phase. No vapourware promises — this is where the product is, and where it is going.
Phase 1 · MVP
ShippedCollect & analyse
Feedback forms, CSV import, AI analysis of every response, executive summaries, Client Health Scores, the ClientTell Score, Ask ClientTell, shareable reports and billing — all live on clienttell.com today, with real customer data flowing through the pipeline.
Phase 2 · Integrations
ShippedEvery source, one intelligence layer
One live view from anywhere: universal webhook ingestion, CSV import, App Store review feeds, and embeddable surveys — plus a documented endpoint any tool can post feedback into.
Phase 3 · Agencies
ShippedMulti-client platform
A workspace switcher, member invites and per-client workspaces on one account — so agencies run customer intelligence for every client from a single login.
Phase 4 · Predictive
ShippedPredictive intelligence
A 30-day revenue-at-risk outlook on the dashboard, built from each customer’s health-score trend — deterministic estimates of churn risk and projected MRR at risk.